Miscommunication in the Workplace

With myself being a manager, communication his highly important when dealing with my other employees and my manager. During football season work is hectic with catering orders and the thousands of people coming in off the streets to eat before the games. During last football season we had to feed both Clemson and Maryland’s football team. Clemson fax their order in a few days before the game and Maryland called theirs on the day before the game. When we usually get a call in order whether it is one sandwich or a hundred sandwiches we write it down and save it the same way. When the call comes in you write it down and then you save it in the computer so you have two forms to make sure the order is right. When Maryland called their order in the person wrote their order down but did not save it in the computer. We ended up losing the sheet with the order on it but the person told one of the managers what it was that night that wasn't working the next day. Later on that evening I came in to get my check and the manager told me about the big order that Maryland had placed. The next day my manager could not get a hold of the person that took the order nor the manager that was working the night before to find out what the order consisted of. My manager called me and I told her what I thought it was. In the end we made 50 more subs than we were suppose to make for Maryland. So somewhere down the line of communicating with each other the number of subs grew. I guess it was better to make more than less, but we ended up feeding the police officers that were working the game that day. Needless to say our owner is kind of strict about how we take orders now especially with large catering orders.